EU Right to Withdraw
On June 19, 2026, the updated EU Right of Withdrawal took effect across all EU Member States. Customers may cancel eligible online purchases within 14 days of delivery for a complete refund, including initial shipping charges, without providing justification.
Return Window
The return period expires 14 days from the day on which you (or a designated third party other than the carrier) take physical possession of the goods.
How to Initiate Your Return
To exercise your right to return, you must notify us of your decision via a clear statement sent by email.
Please ensure items are unused, in their original condition, and in their original packaging.
Contact us at:
hello@drosten.co.uk
